airline travel policies

CASA acceptance means the CARES harness is suitable for use on Australian registered aircraft.

Airlines are progressively updating their policies to specifically mention CARES and make things easier for CARES users.

Qantas, Virgin, Air New Zealand & Jetstar are leading the way locally, although you may find some airline staff knowledge of CARES has some ways to go. Thankfully this continues to improve as CARES users take to the skies.

We hope you find the table below useful. Please click on your airline to go to their online 'Child Travel' Policies. We've also included extracts of these policies particularly relevant for CARES users.


Child Safety Seat

Research demonstrates that the safety of your child will be enhanced with the use of a child seat. If you do plan to use a car seat you will need to reserve and purchase a separate seat and receive pre-approval for your device at least 24 hours before departure.

Contact your nearest Qantas Office for assistance with the pre-approval, you will also need to show the device to our airport staff on the day of your travel. You can also purchase a Child Aviation Restraint System (CARES) - CASA has pre-approved this harness style restraint device suitable for children aged two to four years. Find out more about the CARES system here. If you are planning on using a child restraint device on your Qantas flight, please see the check-in staff at the airport.



CARES Child Restraint

The Virgin Blue Group does not provide but permits use of the CARES Child Restraint onboard for infants/children aged two and older. This device must have the original label intact and must be used in accordance with the operating instructions.

The CARES restraint is restricted to certain locations on the aircraft therefore guests are required to contact the Guest Contact Centre to reserve a seat. Seats that can hold CARES restraints are limited and will be allocated on a first-in, first-served basis.

The CARES restraint is approved for use on aircraft and is manufactured by leading aviation restraint manufacturer AMSAFE. For more information visit & to purchase in Australia visit


(Refer to 'children and infants' section)

Does Tigerair provide Child restraints?
Tigerair Australia does not provide but accepts the CARES child restraint on board our aircraft.

Who can use a CARES child restraint?
The restraint is designed for use by toddlers 1-5 years of age and 10-20 kgs who are up to 1 metre tall.

Where can I find out more information on the CARES child restraint?

Where can I buy a CARES child restraint?
CARES child restraint can be ordered via

Where in the aircraft will we be seated?
You will be seated in rows 2-10.

Is this suitable for special needs children?
Yes the restraint may be suitable for children with special needs but the child must meet the requirements for the restraint. Please see our Disability access facilitation plan for further requirements with special needs passengers.

Also see the Tiger 'Travelling as a Family' section for further general travel information.


”Child restraint devices (CRDs) approved for use in aircraft only by any Joint Aviation Authorities (JAA), the United States Federal Aviation Administration (FAA) or Transport Canada may be used, if marked accordingly."


"Supporting Devices for children with special needs
1.CARES Harness for children over 1 year and 20kg in weight (Y class only)
2.SPECIAL CARES Harness for adult guests with special needs and children more than 20kg in weight
3.CRELLING Harness (Model 27) - Y class only: Type 27I (2-5 years) & Type 27A (5-8 years) - All Classes: Type 27B (9 years - Adult)
4.CRELLING Shoulder Strap (HSB1) - Y class only: Type HSB1 (2 years - Adult)
You shall be responsible to complete the appropriate installation as per the manufacturer’s instructions and restrictions (occupant weight, height, age, seat direction, etc) displayed on the label attached to the device "


“Amsafe Child Restraint System:
If you have your own AmSafe System, you can use this on board.
  • It can be used for infants from 12 months to children of 4 years of age.
  • It isn't suitable for use on First Class, Club World or World Traveller Plus seats.
  • It can't be used in the same row as the emergency exit or the row in front or behind the emergency exit.”


Using CARES in-flight (extract only, please view full policy):
“As an alternative to a car seat, CARES harness must be used to secure an infant/ child passenger during taxiing, take-off, landing, and when the seat belt sign is “on”. The harness is recommended to be used in-flight even when the seatbelt sign is “off”.
*The parent / travelling companion must purchase a separate seat for the infant/child using CARES harness. The applicable child fare will be charged.
*The parent / travelling companion must inform reservations staff during booking, and ground staff during check-In that they wish to use the CARES harness to secure their infant/child.
*CARES harness can only be used on Economy Class seats without an airbag seat belt equipped.
*CARES harness cannot be used in new Economy Class of Airbus and 777-300ER aircraft.
*CARES harness is not to be used or installed on seats in exit rows.


“FAA-approved child harness can also be used on our flights. However, AmSafe's Child Aviation Restraint System (CAReS) child harness does not fit our Business Class seats on our A380-800 and A340-500 aircraft as well as the First and Business Class seats on our B777-300ER aircraft. You may wish to contact our Singapore Airlines office for more details.”


Child safety seats accepted for in-flight use:
CARES™ child restraint devices: CARES™ child restraint devices are designed for children ages 1 to 4, weighing between 10-20 kg (22-44 lbs), whose height is 100 cm (40 inches) or less and who are capable of sitting upright. They must be used within the limitations specified by the manufacturer (as indicated on the label), and must display the following:

Legible CARES™ label with approval standards (FAA approved in accordance with 14 CFR 21.305 (d) and approved for aircraft use only) - Part number 4082-1 on label.
Please note that CARES™ child restraint devices cannot be installed in the Executive First Suite.


“An alternative to using a car seat in-flight is the CARES child restraint system. CARES has been approved for use on Air New Zealand flights by the New Zealand CAA (Civil Aviation Authority).”


“Guests can carry a child's car seat / additional postural support (child restraint device) onboard the aircraft, according to our approved specifications. An EXTRA SEAT must be purchased for the child restraint device.”


Very little guidance is provided by the LAN Airlines website.

Little Gulliver has received positive feedback from CARES users flying with LAN:
-"the supervisor said that as long as the actual harness has a ticket on it saying it is FAA approved it will be ok."
-"One thing my travel agent did was to recommend that I ring the LAN check in team at the airport we are departing from, Auckland in our case. It was recommended that I speak with the supervisor there. She also said to work out the departure time of the flight you will eventually be going on, and that the check-in team will be there from 3 hours before that time (for an international flight).

She said asking to have something in writing from the booking end of things didn't work as they didn't want to do that, but the check-in staff are actually the people that will be dealing with the issue, so phone them, discuss it with the supervisor, and give your flight details/numbers/dates etc to them so that they can add it as a note on your file.

I think that advice would work for all situations. It has been a long process getting to this point, so this advice may save some other people some time!
Thanks again"

-"Thanks a lot for your email, it was very helpful.
I've just spoke to Lan Chile (I called the number on their website) and explained the situation to the lady at the other end and she kindly gave me the mobile phone number of the supervisor at the Sydney airport and he was very helpful and made the notes in my reservation, he said that he would make sure that would haven't any problems using the CARES Harness on board."


Correspondence from Philippine Airlines Fleet Safety team (Sept 2013) to a CARES user:
Dear Sir, Thank you very much for your email. Please find below a page extracted from Philippine Civil Air Regulations regarding your query. We would assume that you have your own CRS and based on RPCAR (d), no operator may prohibit a child, if required by the child's parent, guardian, or designated attendant, from occupying a child restraint system furnished by the child's parent, guardian, or designated attendant, provided the child holds a ticket for an approved seat or berth, or such seat or berth is otherwise made available by the operator for the child's use, and the requirements contained in paragraph (e) are met.

View an extract of the Philippine Civil Air regulations here