What are your Australian shipping arrangements? 

Little Gulliver offers two low, flat rates for Australian orders:

Regular $6.95

Express $12.00

The Regular rate is for orders of any size to an Australian address.  Our delivery partner is Australia Post and delivery times are approximately 2 - 4 business days across Australia (we will contact you by phone or email if it will take longer).

There is also the option of Australian Registered Post which is an additional $3.05 and provides lodgment information and signature confirmation of delivery

For heavy or bulky orders you may be contacted by the Little Gulliver team to discuss special delivery arrangements. We carry a small number of products deemed "Bulky" eg. Regalo Portable Child Bed.  These are clearly marked in the product description and may also incur additional postage, which will be included at checkout. 

Please note Australia Post regular mail services does not have delivery tracking or signature requirements.  The customer assumes all risks once your parcel is lodged with AusPost. A card should be left by AusPost after a failed delivery attempt. Collection would then be from your local post office.

The Express rate is for fast delivery via Australia Post Express Post service.  Generally this is next day delivery to metro destinations and includes a tracking number service.  This is available for an Australian destination only and a 3kg limit per order applies. We may contact you to discuss delivery fees for larger orders.

" Hi Ben, Just wanted to let you guys know that the parcel has arrived, super fast. Thank you. I'm sure I'll be back soon to stock up on some more goodies.

Thanks, MM, Northern Territory, Dec 2010 " More customer comments...

Yes...ish!  At this stage we don't have a Melbourne showroom, just a plain old office.  We understand even fast postage sometimes isn't enough, so we're happy to arrange pick up orders for those 'emergency' situations.  Please give us a call or email to confirm a time window and we'll let you know our office pick up details. 

If you wish to pay with credit card, you can simply order online and select "Pick Up" as your shipping option. 

What are your overseas shipping arrangements?

New Zealand Delivery:

Low, flat rate of $A10 for any number of items in the same order.  Delivery is via Registered International Post and takes approx 3 days to reach Auckland and clear customs and then the standard NZ Post delivery timing applies.  Most parcels should arrive approximately 5 business days after lodgment.

Limited parcel tracking is provided on the NZ Post website (www.NZpost.co.nz) and will commence when the parcel arrives in NZ.  Please note customers assume all risk once parcel is lodged with AusPost.

For heavy or bulk orders you may be contacted by the Little Gulliver team separately for an additional postage and handling charge.

" Hello and thanks...I’m impressed! The product arrived on Friday – so what wonderful service. It’s faster to get airmail from Australia, than internally here!! Well done :)

Jo, New Zealand, Sept 2010 " See more customer feedback here

Delivery to Asia Zone B Countries* e.g Singapore, Japan:

Flat rate delivery fee of AUD $25 for Standard Airmail service only. No delivery tracking or signature required. Customer assumes all risks once parcel is lodged with AusPost. Please note Australia Post will not investigate missing parcels until three months after date of shipment.

Registered/Express Post International is available upon request - This will provide a secure shipping method with delivery tracking and a signature required for delivery in most destinations. 

*Note, as per Australia Post country classification

" Thank you for bearing with me!

Aynur B, Brunei, June 2009 " See more customer feedback here

Other International Delivery:

For deliveries to any other international destination please contact us to arrange a quote for postage and handling.

When are orders shipped?

Order completed before 4pm (cleared payments) AEST weekdays are posted same day or next business day.

Where is Little Gulliver based?

Little Gulliver is based in Melbourne, Victoria, so please take that into account when calculating delivery times. The more remote the destination the longer it will take to deliver.

How do I order?

1. View our products in our online store
2. Click 'add to cart' on your selection
3. Click 'continue shopping' to view more items
4. When your shopping cart is complete, go to 'Checkout' and click 'select a shipping destination' to choose delivery country and regular or express service
5. Then click 'secure check out' to bring up a secure globecharge payment screen and enter payment and delivery details.
6. You will receive a delivery order confirmation email

All Little Gulliver orders are protected by GlobeCharge, a global company that specialises in securely tracking, authorising and accepting electronic orders from more than 100 countries around the globe.

How do I pay by credit card?

Little Gulliver accepts Visa and Mastercard credit card payments.

Select Visa or Mastercard when at the 'secure check out' stage.

Payments are processed securely by our credit card merchant service provider, PayPal, and as such we do not record or store any credit card details.

For non-PayPal members, please note you are not required to have or open a PayPal account to use this facility for Visa/Mastercard payments.  Just click on "continue" on the PayPal screen.

For PayPal members who wish to make a PayPal fund transfer, please send to PayPal account sales@LittleGulliver.com.au.

Once your payment is completed you will then receive an email confirming payment was successful.

How do I pay by bank deposit?

Select Bank Deposit as your payment option at 'secure check out' stage.  Orders will be shipped following receipt of cleared funds.

Bank Details are:

Bank: Big Sky Credit Union

Account Name: Little Gulliver Pty Ltd

BSB: 803228

Account: 69095

How do I pay by cheque?

Select Cheque as your payment option at 'secure check out' stage.

Please make cheque payable to:  Little Gulliver Pty Ltd

Please then send your cheque and order details to: 

Little Gulliver Pty Ltd

PO Box 2220 Wattletree Road

Malvern East  VIC  3145

Note you may also email your order to sales@littlegulliver.com.au or contact us on 03 9824 6770.  Orders will be shipped following receipt of cleared funds.

Can I make a phone order?

Yes! Phone orders can be made between 8.30am and 6pm weekdays. Please call on 03 98246770.

What is your Returns Policy?

We hope you will be completely happy with your purchases.  However, if for any reason you need to return goods, please do so within 30 calendar days of your purchase, unused with all packaging and tags intact and we will either exchange them or provide a refund.  Please include a copy of your order with your details and reason for return.  Send together with your items to our Head Office address found on the contact us page. 

Note we do not refund postage costs for returns.  Product exchange will require additional postage and handling charges.

What is your Privacy Policy?

Little Gulliver offers payment through Paypal, ensuring a secure payment gateway for all of our customers. We do not receive your credit card details.

You will receive a confirmation email from us upon ordering from our store. If you wish to be removed from our mailing list (notifying Little Gulliver customers of sales and new products) you can send an email to remove@littlegulliver.com.au

Any personal details which Little Gulliver receives from you as a result of an enquiry or order will be kept confidential.

What is your general disclaimer?

Please note the information contained on our website is for general information purposes only.  Whilst care is taken to ensure the accuracy and validity of all information presented, we make no representations or warranties of any kind, express or implied about the completeness, accuracy, suitability or reliability in regards to our website or products and services contained therein.

Please contact us if you have any other questions. We are always happy to help.